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WHAT THE ROLE ENTAILS

The Spa Department is a service division to the lodge/s, which is in effect the department’s “customer”. The therapists are fully responsible for the management of the spa and gym facilities at both lodges and are accountable to the Head Therapist and ultimately the General Manager for these.

The main purpose of the therapist is to provide body and beauty treatments for the guests in line with Singita standards. He/she should ensure that the spa and gym facilities are fully stocked and operational, to attain these standards.

The therapist must ensure that there is effective communication with lodge management in terms of all guest requirements for treatments.

Finally, the therapists are responsible for the hosting of guests to dinner at the lodges, as published on the hosting roster. They must ensure the smooth running of these evenings, in conjunction with the managers on duty.

This position is accountable to the Head Therapist.

What you will need

  • Knowledge of world-class spa standards and procedures
  • National Diploma in Health and Skin Care (three years of study)
  • Reflexology and aromatherapy
  • ITEC or CIDESCO Certificate
  • Basic computer skills – Excel and Word
  • Reliability
  • Physical stamina

Values

Core to the success of the individual in this role is that their personal values are aligned with Singita’s.

Attributes

  • Creativity
  • Passion
  • Business Sense
  • Attention to Detail
  • Team Player
  • Practice
  • Multitask
  • Commitment to Quality
  • Quick Decisions
  • Development of staff
  • Handle Criticism

What you will do

  • Ensure that the Spa delivers services and treatments to guests in line with the Singita Standard of Excellence.
  • Effectively communicate with Lodge staff continuously to ensure smooth running of the department.
  • Daily preparation of spa and gym and maintenance of all related equipment.
  • Manage spa stocks and ensure that shrinkage is kept to a minimum.
  • Ensure that daily and weekly administration is completed timeously.
  • Hosting of lodge guests to dinner.
  • Achieving service excellence through teamwork.

Work Style & Approach

  • Curious and passionate about our industry
  • A collaborative working style
  • Has a flexible approach
  • Has a sophisticated approach to communicating via the various channels
  • A quick learner

 

To apply for this role, please email your CV to hrsknp@singita.com