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WHAT THE ROLE ENTAILS

To implement revenue management strategies and processes in order to optimize and maximize revenues.

This would include:

  • Identifying new revenue opportunities.
  • Tracking competitor rates via web and other portals.
  • Forecasting taking holiday seasons, public holidays etc. into consideration.
  • Provide daily, weekly and monthly reporting.
  • Optimize and expand distribution partnerships.
  • Build and maintain strong working relationships with levels of staff.
  • Embed a revenue management culture.

What you will need

  • 2 – 4 years of hands on Hotel Revenue Management experience
  • A strong command of both written and spoken English is required. Additional spoken languages would be an asset.
  • Highly computer literate with a high level of command of Excel.
  • Knowledge of hotel technology: Property Management System/s; Channel Manager; GDS; CRS; Extranets.

Values

Core to the success of the individual in this role is that their personal values are aligned with Singita’s.

Personal Attributes

  • Business Development DNA and to be commercially minded.
  • Strong sense of need for achievement of goals and success.
  • Sound ability and knowledge to develop standards of operations and strategic processes.
  • Good analytical and numeric skills for fast data crunching.
  • Ability to work under own initiative in a highly pressured environment.
  • Good listening skills and the ability to anticipate business needs.
  • Able to develop relationships with 3rd parties and teams.
  • Capacity to read situation, understand environments and respond accordingly.
  • Capable of prioritizing between revenue generating actions and time consuming tasks with low yield impact.
  • Ability to work across all levels and functions under own initiative in a highly pressured environment.
  • Well developed interpersonal, adaptive influencing and supervisory management skills.
  • Mentality of client service and taking responsibility beyond direct duties.
  • High level of motivation, determination and commitment.

What you will do

  • Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.
  • Daily pick up analysis, strategy adjustments and reporting.
  • Perform competitive benchmark studies and follow market trends.
  • Create and maintain a 13 month rolling demand calendar.
  • Participate in developing pricing strategies.
  • Provide weekly dynamic forecast of expected results, variances and budget comparisons.
  • Manage and oversee strategy for all 3rd party distribution.
  • Responsible for assessing, analysing and pricing group business strategies.
  • Analyze overall monthly performance and provide summary report with recommendations to improve long term strategies.
  • Ensure all related systems are configured correctly, validated and working to full capacity.
  • Oversee and audit the standards and operations of the reservations department.
  • Ensure web site booking process is continually developed.
  • Ensure teams are fully competent in the use of all systems.
  • Work in liaison with sales and reservations departments as a team.
  • Regularly check the input and the quality of data (segmentation, denials tracking, etc…) points.
  • Conduct quarterly property performance review and develop strategic and tactical action.
  • Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts.
  • Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…).
  • Reduce the cost of distribution by finding new less expensive means of delivering business.
  • Prepare outline for and support the annual revenue budget process.

 

To apply for this role, please email your CV to Louisa.C@singita.com