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Primary Purpose

The Amukeri – from Ma Amukeri is the Shangaan word for “the one who welcomes you and takes care of your needs”, provides a personalized, professional concierge and reception service to Singita guests and as such, must always be available at the Amukeri desk. The Amukeri plays a direct role in maintaining the highest service standards within the lodge and is accountable to the manager on duty and ultimately, the Lodge Manager for these.

Skills & Experience

  • Experience in reception and switchboard duties
  • An aptitude for management
  • Excellent telephone manager
  • Excellent communication and organisational ability
  • Excellent English reading, writing and speaking ability
  • Computer skills
  • Knowledge of food preparation and the terminology of food
  • Excellent presentation and people skills
  • The ability to work as an individual and as part of a team
  • The ability to communicate with guests of all races and languages
  • An understanding of the etiquette involved in hosting guests of different cultures
  • Attention to detail
  • Passion in terms of Service Excellence and willingness to grow in this area
  • Code 8 Driver’s Licence

Values

Core to the success of the individual in this role is that their personal values are aligned with Singita’s.

Attributes

  • A relationship builder by nature
  • A mature approach to life

in general

  • Passionate about the business and detail
  • Highly self-motivated and self-directed
  • Comfortable assuming ownership for their role in the business
  • Naturally intuitive
  • Passionate about sustainability and “giving back”
  • Works comfortably under pressure
  • Is comfortable with change

Work style and approach:

  • Curious and passionate about our industry,
  • A collaborative working style
  • Has a flexible approach
  • Has a sophisticated approach to communicating via the various channels
  • A quick learner

Expectations

  • Receiving and hosting of guests in line with the Singita Standards of Excellence.
  • Maintenance of the guest database to achieve service excellence.
  • Effective daily administration of the concierge and reception duties.
  • Ensuring that the guest and service areas of the lodge are kept clean and tidy at all times.
  • Communication with lodge front of house and back of house staff, kitchen and ranger or tracker to ensure that guest needs are met and that the lodge runs smoothly.
  • Achieving service excellence though Teamwork.

 

To apply for this role, please email your CV to hrsknp@singita.com