The people who work at Singita have always been a point of pride for us; we are extremely blessed to have a dedicated and hard-working team that works together to create unforgettable experiences for our guests. Singita is the trusted guardian of over half a million acres of pristine land in Africa and employs a large number of people from nearby communities, helping to support the local economy. One such person is Irene Makhabane, the Lodge Manager at Singita Sweni Lodge in the Kruger National Park:
How did you get started at Singita and what inspired you to become a lodge manager?
I was appointed through a recruitment agency and chose hospitality because I love meeting people from all over the world. As a woman who grew up in Africa, it is interesting for me to run the lodge while learning about other people’s homes and cultures.
What would be the highlight of your career so far?
My appointment as lodge manager has definitely been a highlight, as well as the support of my colleagues at Singita who give me so many opportunities to grow.
What do you love about Singita?
Singita is a great company to work for and what I love the most is how the staff are constantly given the opportunity to improve and learn the business. I also love how Singita supports the local community with projects like the Singita School of Cooking which provides training and job opportunities for young people from the neighbouring villages.
What is a memorable guest experience?
One of my favourite experiences occurred while one particular family was staying at the lodge for a few nights. We got on extremely well and on the second night of their stay, they invited me for dinner. They insisted on serving me drinks, fetching food from the kitchen and clearing the plates. They were so kind and made me feel like a special guest at Singita.
What is the greatest challenge you have overcome?
One evening while our guests were in the middle of dinner, a transformer blew, leaving us with no electricity. I had to quickly assess the situation, explain the problem to the guests and tell them how it would be resolved. It was the middle of summer and guests had to go to sleep without any fans or air conditioning so it was quite a challenge but I managed to keep them happy and comfortable despite this setback.
Who is your favourite person and inspiration in the world?
Nelson Mandela. He is truly a great man, filled with grace and humility.